Shipping and Delivery Policy
This Shipping and Delivery Policy explains how orders are processed, shipped, and delivered when you purchase products from our website. By placing an order with us, you agree to the terms outlined below.
Order Processing
All orders are processed within 1–2 business days after the order is successfully placed and confirmed. Once the payment is verified and the order is confirmed, our team begins preparing the product for shipment.
Orders are processed only on working days (Monday to Saturday). Orders placed on Sundays or public holidays will be processed on the next available business day.
Please note that during peak seasons, promotional events, or holidays, order processing times may be slightly longer than usual. However, we always aim to process and ship your order as quickly as possible.
Shipping Time
After your order has been processed and dispatched, the estimated delivery time generally ranges between 3 to 7 business days, depending on your delivery location and courier partner availability.
Delivery times may vary based on several factors, including:
- Distance between the delivery location and our warehouse
- Availability of courier services in the delivery area
- Weather conditions or transportation disruptions
- Public holidays or regional restrictions
While we strive to deliver your order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control.
Shipping Charges
We are pleased to offer Free Shipping on all orders placed through our website. There are no additional shipping charges applied during checkout.
Order Tracking
Once your order has been shipped, you may receive a shipping confirmation message or email containing tracking details (if available). This allows you to track the status of your order and monitor the delivery progress.
Tracking updates depend on the courier partner and may take some time to appear after the order has been dispatched.
Delivery Attempts
Our courier partners may attempt delivery more than once. If the customer is unavailable at the time of delivery, the courier service may reattempt delivery according to their policies.
If delivery fails due to repeated unsuccessful attempts or incorrect address details, the package may be returned.
Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete shipping information at the time of placing the order. We are not responsible for delays, failed deliveries, or additional charges caused by incorrect or incomplete address details.
If you notice an error in your shipping information, please contact us as soon as possible after placing the order so that we can attempt to update it before the order is shipped.
Delivery Limitations
Delivery services may not be available in certain remote or restricted areas. In such cases, we will inform the customer and attempt to find an alternative solution whenever possible.
Contact Us
If you have any questions or concerns regarding shipping, delivery timelines, or order status, please feel free to contact our support team through our website. We are always happy to assist you.